Refund Policy

Zinedu’s Improvement in Performance Guarantee (ZIP Ahead Guarantee)

At Zinedu, our students and their performance come first.

We believe in complete transparency and student centric policies. We strive to achieve improvement for each of our students by providing him/her all the attention and resources needed for that. However, inspite of our best efforts, there can be instances where the student is unable to improve his / her academic performance and is hence not completely satisfied with our services. We truly regret that.

In case any of our student is not satisfied with our services, we will return the course fee paid to us.

What does the ZIP Ahead Guarantee involve?

Zinedu guarantees its students an improvement in their academic performance within one academic year. To objectively assess the improvement, this is how we will help you:

Class Board/Exam Zinedu's Program Zinedu's Promise Input Test Output Test Evaluation Duration
IX Boards ACE Foundation
Course - Class IX
Betterment in School/
Board Exam score
Final school result
of VIII Class
X Board Exam 2 Academic Years
X Boards ACE Foundation
Course - Class X
Betterment in School/
Board Exam score
Final school result
of IX Class
X Board Exam 1 Academic Year
XI JEE/NEET ACE - Class XI Betterment in
competitive rank
Benchmark test(conducted
within 60 days of enrolment)
JEE-Main/ NEET
2023
2 Academic Years
XII JEE/NEET ACE - Class XII Betterment in
competitive rank
Benchmark test(conducted
within 60 days of enrolment)
JEE-Main/ NEET
2022
1 Academic Year
XIII JEE/NEET ACE - Class XIII Betterment in
competitive rank
JEE-Main/ NEET 2021 JEE-Main/
NEET 2022
1 Academic Year

Qualifying conditions for seeking a refund?

Students of a Zinedu paid course of a duration of one year or above only can seek a refund, if we fail to meet the ZIP Ahead Guarantee. You will appreciate that as teachers, we expect our students to put in their best efforts and we would expect them to meet the following to honor our ZIP Ahead Guarantee:

1. A minimum 75% attendance in the classes, AND

2. A mandatory completion of 75% of the daily practice sheets in a timely manner, AND

3. Taking at least 75% of the tests assigned to them.

How much fee will be refunded?

The fee charged to the student has two components:

1. Fixed charges (Course Material charges and Tab charges)

2. Academic Charges (Charges for lectures, Test Series, etc)

As the fixed charges are unavoidable, they are not refundable. However, the Academic Charges are refundable, subject to the qualifying conditions.

Timelines for refund

The student can apply within 30 days of the Output exam and they will get the refund within 30 days of refund approval.